Our Return Policy

 

Our Return Policy

You can return damaged/wrong/faulty items (apart from sale, display and defect items) within 7 days of receiving your item(s). The order must be made via pay in store and online channel (online store, Shopee, Lazada, customer relation team). Any lateness will not be entertained. Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained. In all cases, the items returned must be in their original condition, original packaging , unworn, unaltered, unwashed, un-ironed with all the original tags, and our return policy form. All exchanges can be changed with the item, strictly no cash exchange/refund except for no - stock item(s).

 

Step 1:

Pack the Item(s) to be returned in the original carton using the original packaging materials.

 

Step 2:

Please fill in the Return Form (Page 3) and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated on the next page.

 

Step 3:

Refer return address to this form.

 

Step 4:

Take the parcel, together with the original, filled-in return form to the nearestpost office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.